Legal Notice

Welcome to Monroe NYC.

Here you’ll find important policy information regarding your order and privacy. We believe in transparency and aim to provide clear, accurate, and easy-to-understand information.

TERMS AND CONDITIONS

Our Terms and Conditions outline important information about your rights and obligations when placing an order with us. These conditions apply to all purchases made through our website.

Read the full Terms and Conditions: Terms and Conditions

RETURN POLICY

At Monroe NYC, we want you to be satisfied with your purchase. If you’re not entirely happy, you may request a return under the conditions below:

Returns are accepted within 30 days of receiving your order
Items must be unused and in original condition

Returns are processed after approval by our support team. Once approved, you will receive return instructions along with the appropriate return address.

Read the full Return Policy: Return Policy

PRIVACY POLICY

Your privacy matters to us. Our Privacy Policy explains what data we collect, how it’s used, and how it’s protected in accordance with applicable U.S. consumer privacy laws.

Read the full Privacy Policy: Privacy Policy

SHIPPING POLICY

Shipping costs:
Free shipping within the United States

Processing & shipping time:
Orders are processed within 1–2 business days

Estimated in-transit time is 4–7 business days
Estimated total delivery time is 5–9 business days

Tracking:
A tracking number is sent by email once your order ships

Read the full Shipping Policy: Shipping Policy

PAYMENT METHODS

We offer secure and reliable payment options for a smooth checkout experience.

Accepted payment methods:

Credit / debit cards:
American Express, Diners Club International, Discover, Maestro, Mastercard, UnionPay, Visa

Express checkout / wallets:
Apple Pay, Google Pay, PayPal, Shop Pay

All payments are protected by SSL encryption and comply with international security standards.

Currency:
All payments are processed in USD

If you experience any payment issues, please check your details, contact your bank, or reach out to our support team.

Read the full Payment Policy: Payment Methods

CONTACT INFORMATION

Preferred contact method:
You can reach us best via email or through our contact form. We aim to respond within 24 hours.

Email:
support@monroenyc.com

Phone:
+1 (716) 317-7897

CUSTOMER SERVICE HOURS

(GMT-5 / Eastern Standard Time – United States)

Monday to Friday: 9:00 AM – 5:00 PM
Saturday to Sunday: 9:00 AM – 1:00 PM